We are sorry if we have failed you in some manner.
OLT will immediately institute a review of our logs when we receive a refund request. We will track the IP address, physical address and all actions logged on our servers. This includes the time and date, user IP address, user location and what pages were accessed both before and after the problematic transaction was received.
We will also contact your instructor to verify all contact that may have occurred through email and phone.
Our goal is to provide the best courses possible, in a secure and ethical environment.
Please let us know if we have failed you.

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